We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Salesforce Service Cloud, Salesforce Marketing Cloud and Salesforce Sales Cloud, whereas Siebel CRM is most compared with Oracle CRM, Oracle Service Cloud, Oracle CX Sales, Salesforce Sales Cloud and Vlocity. On the other hand, the top reviewer of Siebel CRM writes 'Good order management and accounts management, however it's quite a heavy solution'. The top reviewer of Microsoft Dynamics CRM writes 'Secure, good support, but graphical interface could improve'. Microsoft Dynamics CRM is rated 8.2, while Siebel CRM is rated 7.0. Microsoft Dynamics CRM is ranked 2nd in CRM with 8 reviews while Siebel CRM is ranked 4th in CRM with 1 review.

The tech management should have better technical capabilities.' Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics.' 'If there was a bit more automation, specifically for marketing tasks, that would be ideal.' 'Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need.' 'Dynamic's management could be improved. The tabs and arrangement could be done better to be more user-friendly. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. I have used Service Desk and it is not user-friendly but this solution is worse. However, to have the solution function in the correct way, the process can be difficult.' 'The mobile side of the product doesn't look that great right now.' 'The solution could improve by having better integration documentation.' 'Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I'm not the person that implements the solution.

What is microsoft dynamics crm